Telehealth Informed Consent
Effective Date: 4/15/2026
Last Updated: 11/6/2026
EQL Health, LLC d/b/a Try EverWell
What Is Telehealth?
Telehealth is the delivery of healthcare services using electronic communications including secure online platforms, video calls, and secure messaging.
A licensed clinician can evaluate your health information and make clinical decisions without an in-person visit.
What to Expect?
Through Everwell, you may:
- Submit a health intake reviewed by a licensed clinician
- Receive a prescribing decision asynchronously (without a live call)
- Be asked to schedule a video or phone consultation if your clinician requires it
- Communicate with your care team via secure messaging
Potential Benefits
- Convenient access to licensed providers without travel
- Faster evaluation for appropriate cases
- Ongoing, flexible care team communication
- Privacy-protective self-pay model
Limitations and Risks
- No physical examination: Your clinician cannot physically examine you, which may limit evaluation of certain conditions
- Technology limitations: Connectivity issues or platform outages may occasionally interrupt services
- Not for emergencies: Telehealth is not a substitute for emergency care. Call 911 or go to your nearest ER for any emergency
- Security: We use SSL encryption and industry-standard security. No electronic system is completely immune to risk
Your Patient Rights
You retain the right to:
- Be informed about your treatment and alternatives
- Refuse any recommended treatment
- Ask questions at any time
- Request referral to in-person care
- Disenroll at any time
- Access your medical records per applicable law
Privacy Rights
Your health information is protected under HIPAA and applicable state laws. It will not be shared with employers, insurers, or third parties for non-care purposes without your consent, except as required by law.
To read more about our privacy policy, go here.
Consent
By completing the Try EverWell health intake and using our platform, you confirm that you:
- Have read and understood this consent
- Voluntarily agree to receive telehealth services
- Understand the limitations and risks described
- Understand that prescriptions are not guaranteed
- Are 18 or older
- Are a resident of a state where Everwell operates
If you do not agree, do not complete the health intake.
Additional Telehealth Information (added November 6, 2026)
These sections add to the consent above.
Who Provides Your Care
- Your clinician is an independent, licensed U.S. clinician affiliated with MDI Medical Group, PC, licensed in the state where you are located, and not an employee of Try Everwell.
- Your clinician usually reviews your health questions without a live call. Some states require a live video or phone visit, and your clinician may also ask for one. If so, you will be asked to schedule it before a prescribing decision.
- We and your clinician may ask you to verify your identity with a photo of your government-issued ID.
Compounded Medications
- Medications prescribed through Try Everwell are often compounded, which means a licensed U.S. 503A pharmacy prepares them for an individual patient’s prescription.
- Compounded medications are not FDA-approved. FDA does not review them for safety, effectiveness or quality before they are dispensed.
- Your clinician sets your dose and schedule. Your pharmacy includes medication information with your prescription.
Medication Risks (Weight Management)
- Your clinician will discuss the risks of any medication they prescribe. Read the information that comes with your prescription.
- For the GLP-1 and GIP medications used in weight management, common side effects include nausea, vomiting, diarrhea, constipation and stomach pain.
- Serious risks can include pancreatitis, gallbladder problems, low blood sugar (especially with other diabetes medicines), kidney problems from dehydration, and serious allergic reactions.
- In animal studies, this class of medication caused thyroid C-cell tumors. It should not be used by anyone with a personal or family history of medullary thyroid carcinoma (MTC) or Multiple Endocrine Neoplasia syndrome type 2 (MEN 2).
- Do not use it if you are pregnant, planning a pregnancy or breastfeeding unless your clinician says otherwise.
- Get emergency care right away for severe stomach pain that will not go away, signs of a serious allergic reaction, or a lump or swelling in your neck.
Your Responsibilities
- Answer every question completely and honestly, including all medications, conditions, allergies and pregnancy status.
- Tell your clinician about any change in your health, and use medication only as prescribed. Never share it.
Emergencies
Try Everwell is not for emergencies. Call 911 or go to the nearest emergency room. If you are having thoughts of harming yourself, call or text 988. Clinician replies usually take hours, not minutes.
How You Give This Consent
You give this consent by signing at the end of the health questions and by checking the box at checkout that confirms you agree to this Telehealth Informed Consent. You may withdraw it at any time by contacting us. Withdrawing does not undo care already given.