Terms Of Service
Effective Date: 4/15/2026
Last Updated: 11/6/2026
EQL Health, LLC d/b/a Try EverWell
Acceptance
By using tryeverwell.com or our telehealth platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our services.
Eligibility
You must be:
- At least 18 years of age
- A legal U.S. resident in a state where Everwell currently operates
- Capable of providing complete and accurate health information
- Not subject to any legal restriction preventing you from receiving telehealth services
Where Everwell Is Available
Everwell’s services are available in all U.S. states except Mississippi and Louisiana.
Everwell is available in the following jurisdictions: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Eligibility is confirmed during intake. Patients located in states we do not currently serve are informed they are not eligible before any order is placed.
Try EverWell Is Not a Medical Provider
Try EverWell is a technology and coordination platform. It does not practice medicine, employ healthcare providers, or direct clinical decisions.
All clinical services are provided by independent, licensed healthcare providers who are not employees or agents of Try EverWell.
Our Medical Providers
Clinical services offered through Try EverWell are provided by independent, licensed U.S. physicians affiliated with MDI Medical Group, PC, an independent physician network, under the medical direction of Marc Serota, MD. All treating physicians are licensed in the state in which the patient is located and in which care is delivered.
Before your visit, you are shown your assigned physician’s name, photograph, biography, and active state license information, and you may select a different physician if you prefer. For patients in states that require public disclosure of provider information, including Massachusetts, Rhode Island, and Vermont, this section serves as that public disclosure.
Telehealth Services & Limitations
By using Try EverWell, you acknowledge:
- Telehealth cannot replace physical examination
- Prescriptions are issued only when a licensed clinician independently determines they are appropriate
- A prescription is never guaranteed
- Telehealth is not appropriate for emergencies
- Your clinician may refer you to in-person care
Prescription Policy
Prescriptions are issued at the sole discretion of independent, licensed clinicians. Try EverWell does not direct or influence prescribing decisions.
Controlled substances are never prescribed. Compounded medications are not FDA-approved. Prescriptions are for personal use only and may not be transferred or resold.
Accurate Health Information
You agree to provide complete, accurate, truthful information in your health intake and all care communications. Providing false or misleading information may result in harm, account termination, and potential legal liability.
Payment
Try EverWell is self-pay only. No insurance, Medicare, Medicaid, or government health programs accepted. By submitting payment, you authorize Try EverWell to charge applicable fees.
Recurring plans renew automatically until cancelled per our Refund Policy.
Prohibited Use
You may not:
- Obtain medications for others’ use
- Provide false health information
- Attempt to obtain controlled substances
- Share account credentials
- Resell or redistribute medications obtained through the platform
Limitation of Liability
To the maximum extent permitted by law, Try EverWell shall not be liable for:
- Clinical decisions by independent clinicians
- Adverse outcomes related to treatment
- Technical interruptions
- Indirect, incidental, or consequential damages from platform use
Nothing in these Terms limits liability for gross negligence, willful misconduct, or violations of applicable law.
Governing Law
These Terms are governed by California law. Disputes are subject to the exclusive jurisdiction of courts in Los Angeles County, California.
Changes To These Terms Of Service
We may update these Terms. Material changes will be posted with an updated effective date. Continued use constitutes acceptance.
Contact
For any questions about these Terms, please contact us at:
[email protected]
Try EverWell
Additional Terms (added November 6, 2026)
These sections add to the Terms above. If anything here differs from an earlier section, this part controls. The section “Dispute Resolution, Binding Arbitration and Class Action Waiver” below includes a binding arbitration agreement and a class action waiver, which you can opt out of within 30 days. If you have a medical emergency, call 911. If you are in crisis, call or text 988.
Your Account and Sign-In
- We sign you in with a one-time code sent to your email. Anyone who can read your email can sign in to your account, so keep your email account secure and never share a code.
- One account per person. You are responsible for activity on your account. Tell us right away at [email protected] if you think someone else signed in.
Your Patient Portal and Messages
- Your account shows your plan, orders, shipping, check-ins and receipts. You can cancel or change your payment method there, online, with no phone call needed.
- Messages with your clinician are sent through your clinician’s medical group’s secure messaging service inside your account, and they become part of your medical record.
- Our support team helps with orders, shipping, billing and your account. Support team members are not clinicians and cannot give medical advice. Medical questions go to your clinician through Messages.
- Messages are not monitored around the clock. Never use Messages for an emergency. Call 911, or call or text 988 if you are in crisis.
- Refill check-ins: before a refill you may be asked a few questions. Answer them honestly and completely. A refill ships only after your clinician approves it.
Automatic Renewal
If you choose a monthly plan, it renews automatically every month until you cancel. By ordering a monthly plan you agree that:
- What renews: your treatment plan, as described at checkout.
- How much: the renewal price shown at checkout and in your confirmation email (for example, a first-month price followed by a monthly price).
- How often: every month, before each refill ships. A refill may require a check-in and clinician approval first.
- How to cancel: online in your account, with no phone call needed, or by email to [email protected]. Cancel at least 48 hours before your renewal date to avoid the next charge. We confirm every cancellation by email.
Plans paid once (for example, a multi-month supply) do not renew.
Plans Paid Once
- A plan paid once is charged one time, only after a clinician approves you, and it does not renew.
- Part of the supply may ship later. For example, on the 3-month weight management plan, month 3 ships after your clinician reviews your month 3 check-in.
- If your clinician stops or pauses your treatment for any reason before a later month is dispensed, we refund each month not yet dispensed (the plan price divided by the number of months in the plan).
Pharmacy, Shipping and Delivery
- Prescriptions are filled by independent, state-licensed U.S. pharmacies. Try Everwell does not own or operate a pharmacy.
- Delivery times are estimates, not guarantees. Follow the storage instructions on your label.
- You are responsible for giving a correct shipping address.
- If a package arrives damaged, opened or at the wrong temperature, or never arrives, contact us within 7 days of the delivery date shown in tracking (or the expected delivery date). Do not use medication that arrives damaged. The Refund and Cancellation Policy explains what we replace or refund.
Text Messages and Electronic Communications
- You agree that we may provide these Terms, policies, consents, receipts and notices electronically, and that checking a box or clicking a button is your electronic signature.
- By giving us your mobile number, you agree to receive text messages about your account, orders and care, including texts sent by your clinician’s medical group’s platform. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts and HELP for help.
- We keep sensitive health details out of text messages and email subject lines. Use Messages in your account for detailed health questions.
- Marketing messages are sent only with your consent where the law requires it, and agreeing is never a condition of purchase.
Patient Reviews
- If you write a review in your account, we show it on our website only if you allow it, with your first name and last initial.
- We may leave out a review that describes medical results or includes personal or health details, but never because it is negative.
- We do not pay for reviews or reward positive ones. You can ask us to remove your review at any time.
Results and Disclaimers
- Results vary. We do not promise any specific health outcome, weight change or result from any treatment.
- To the fullest extent the law allows, the platform is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
- Content on the website is general information, not medical advice.
Limit on Liability
In addition to the Limitation of Liability section above, and to the fullest extent the law allows, Try Everwell’s total liability for any claim relating to the platform or these Terms is limited to the greater of (a) the amount you paid Try Everwell in the 12 months before the claim, or (b) $100. Nothing in these Terms limits liability that cannot be limited by law.
Indemnification
You agree to defend, indemnify and hold harmless Try Everwell and its owners, employees and contractors from third-party claims, losses and costs (including reasonable attorneys’ fees) arising from your breach of these Terms, false or incomplete information you provided, your misuse, sharing or resale of medication, or your violation of any law or the rights of another person.
Dispute Resolution, Binding Arbitration and Class Action Waiver
Please read this section carefully. It affects your legal rights.
- Talk to us first. Before starting a formal claim, email [email protected] with “Notice of Dispute” in the subject, with your name, account email, the issue and what you want. We will try in good faith to resolve it within 30 days.
- Arbitration. If we cannot resolve it, you and Try Everwell agree that any dispute about the platform or these Terms will be resolved by binding individual arbitration, not in court, administered by the American Arbitration Association under its Consumer Arbitration Rules before one arbitrator. It may be held by video or phone, in Los Angeles County, California, or in the county where you live. The Federal Arbitration Act governs this section.
- Costs. For claims under the AAA Consumer Rules, we pay the filing, administration and arbitrator fees those rules assign to the business. We will not seek our attorneys’ fees from you unless the arbitrator finds your claim was frivolous.
- Class action waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative action. If this waiver is found unenforceable for a claim, that claim alone goes to court after the individual arbitration ends.
- Mass filings. If 25 or more similar demands are filed by or with the help of the same lawyers or group, they are administered in batches under the AAA’s mass arbitration procedures.
- Exceptions. Either side may bring an individual claim in small claims court, seek a court order to protect intellectual property, or bring a claim the law does not allow to be arbitrated (including a claim for public injunctive relief under California law). Those claims go to the courts named in the Governing Law section.
- 30-day opt-out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing [email protected] with the subject “Arbitration Opt-Out”, your full name, your account email and a clear statement that you are opting out. Opting out does not affect the rest of these Terms.
California Residents
Under California Civil Code section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210. Complaints about a clinician may be made to the medical board of the state where the clinician is licensed.
General
- These Terms, with the policies and consents linked on this website and any terms shown at checkout, are the entire agreement between you and Try Everwell.
- If any part of these Terms is found unenforceable, it is limited as little as necessary and the rest stays in effect. Not enforcing a right does not waive it.
- You may not transfer these Terms. We may transfer them as part of a merger, acquisition, sale of assets or reorganization.
- We are not responsible for delays caused by events beyond our reasonable control, such as outages, carrier delays, pharmacy or supply shortages, or changes in law.
- Try Everwell, the clinicians, the medical group and the pharmacies are independent of one another.
Contact and Legal Notices
EQL Health, LLC d/b/a Try Everwell
5220 Melrose Ave, Los Angeles, CA 90038
Email: [email protected]
Text or call: (818) 934-1286. We answer most hours of the day, every day. For a medical emergency, call 911.
Legal notices go by email to [email protected], with a copy by mail to the address above.