Privacy Policy
Effective Date: 4/15/2026
Last Updated: 4/16/2026
EQL Health, LLC d/b/a Try EverWell
Introduction
EQL Health, LLC (“Try EverWell,” “we,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use tryeverwell.com and our telehealth platform.
Information We Collect
Personal Information:
Name, date of birth, email address, mailing address, and payment information collected when you create an account or complete an intake.
Protected Health Information (PHI):
Medical history, medications, symptoms, health goals, and clinician communications. This constitutes PHI under HIPAA.
Technical Data:
IP address, browser type, pages visited, and session duration used for platform security and performance.
Communications:
Secure messaging records between you and your care team, retained as part of your medical record.
How We Use Your Information
- To facilitate telehealth services and clinician review
- To transmit prescriptions to licensed pharmacies
- To process payments
- To communicate with you about your care
- To comply with applicable laws
- To maintain platform security
We do not sell your personal information or PHI. We do not use your information for advertising targeting.
HIPAA & Protected Health Information
Try Everwell operates in compliance with HIPAA. Your PHI is used and disclosed only as permitted by law.
PHI may be shared with:
- Licensed clinicians managing your care
- Licensed pharmacies fulfilling prescriptions
- Business associates under HIPAA-compliant agreements
- Government authorities as required by law
Third-Party Services
We use third-party technology providers for payment processing, secure communication, and telehealth infrastructure.
These providers are contractually required to handle your data securely.
We do not share your information with advertisers or social media companies in connection with your telehealth care.
We use third-party technology providers for payment processing, secure communication, and telehealth infrastructure.
These providers are contractually required to handle your data securely.
We do not share your information with advertisers or social media companies in connection with your telehealth care.
SSL Security
All transactions, health information, and patient communications are processed using Secure Socket Layer (SSL) encryption technology, as required by applicable law.
Data Retention
Medical records are retained for the period required by applicable state and federal law. Payment information is retained in accordance with applicable financial and legal requirements.
Advertising and measurement
We use the Meta Pixel, a measurement tool provided by Meta Platforms, Inc., on parts of this website. It records that a page was viewed and that an order was placed, together with the order value, so that we can measure how well our advertising performs.
We have configured it so that it does not collect your name, email address or telephone number, and it does not receive your answers to our eligibility questions or the name of any medication. It is not active on our medical intake pages or inside your account.
You can control how Meta uses information about you in your Meta account settings, and you can limit tracking generally through your browser or device privacy settings.
Your Rights
Depending on your state, you may have rights to:
- Access information we hold about you
- Request corrections to inaccurate information
- Request deletion of certain information (subject to legal and clinical retention requirements)
- Obtain a copy of your medical records
To exercise these rights:
[email protected]
Children Notice
Try EverWell serves adults 18 and older only. We do not knowingly collect information from minors.
Changes To This Privacy Policy
We may update this policy. Material changes will be posted with an updated effective date. Continued use constitutes acceptance.
Contact
For any questions about this privacy policy, please contact us at:
[email protected]
Try EverWell