Privacy Policy
Effective Date: 4/15/2026
Last Updated: 11/6/2026
EQL Health, LLC d/b/a Try EverWell
Introduction
EQL Health, LLC (“Try EverWell,” “we,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use tryeverwell.com and our telehealth platform.
Information We Collect
Personal Information:
Name, date of birth, email address, mailing address, and payment information collected when you create an account or complete an intake.
Protected Health Information (PHI):
Medical history, medications, symptoms, health goals, and clinician communications. This constitutes PHI under HIPAA.
Technical Data:
IP address, browser type, pages visited, and session duration used for platform security and performance.
Communications:
Secure messaging records between you and your care team, retained as part of your medical record.
How We Use Your Information
- To facilitate telehealth services and clinician review
- To transmit prescriptions to licensed pharmacies
- To process payments
- To communicate with you about your care
- To comply with applicable laws
- To maintain platform security
We do not sell your personal information or PHI. We do not use your information for advertising targeting.
HIPAA & Protected Health Information
Try Everwell operates in compliance with HIPAA. Your PHI is used and disclosed only as permitted by law.
PHI may be shared with:
- Licensed clinicians managing your care
- Licensed pharmacies fulfilling prescriptions
- Business associates under HIPAA-compliant agreements
- Government authorities as required by law
Third-Party Services
We use third-party technology providers for payment processing, secure communication, and telehealth infrastructure.
These providers are contractually required to handle your data securely.
We do not share your information with advertisers or social media companies in connection with your telehealth care.
We use third-party technology providers for payment processing, secure communication, and telehealth infrastructure.
These providers are contractually required to handle your data securely.
We do not share your information with advertisers or social media companies in connection with your telehealth care.
SSL Security
All transactions, health information, and patient communications are processed using Secure Socket Layer (SSL) encryption technology, as required by applicable law.
Data Retention
Medical records are retained for the period required by applicable state and federal law. Payment information is retained in accordance with applicable financial and legal requirements.
Advertising and measurement
We use the Meta Pixel, a measurement tool provided by Meta Platforms, Inc., on parts of this website. It records that a page was viewed and that an order was placed, together with the order value, so that we can measure how well our advertising performs.
We have configured it so that it does not collect your name, email address or telephone number, and it does not receive your answers to our eligibility questions or the name of any medication. It is not active on our medical intake pages or inside your account.
You can control how Meta uses information about you in your Meta account settings, and you can limit tracking generally through your browser or device privacy settings.
Your Rights
Depending on your state, you may have rights to:
- Access information we hold about you
- Request corrections to inaccurate information
- Request deletion of certain information (subject to legal and clinical retention requirements)
- Obtain a copy of your medical records
To exercise these rights:
[email protected]
Children Notice
Try EverWell serves adults 18 and older only. We do not knowingly collect information from minors.
Changes To This Privacy Policy
We may update this policy. Material changes will be posted with an updated effective date. Continued use constitutes acceptance.
Contact
For any questions about this privacy policy, please contact us at:
[email protected]
Try EverWell
Additional Privacy Information (added November 6, 2026)
These sections add to the Privacy Policy above and explain, in more detail, the information we collect, the tools we use and your choices. Your medical record is kept by your clinician’s medical group (MDI Medical Group, PC) and is also covered by that group’s Notice of Privacy Practices.
More About the Information We Collect
- Quiz answers: your goal, what you have tried, age range, sex, height and weight, state, email, and how you heard about us. We use them to check whether a treatment may fit and to start the note your clinician sees.
- Identity verification: a photo of your government-issued ID.
- Refill check-in answers and messages with your clinician.
- Reviews you choose to write.
- Sign-in and security: the time of each sign-in, the network address used, and failed code attempts.
- Payment: card details are entered into and stored by our payment processor. We receive limited details, such as the card type, last four digits and payment status.
Analytics and Advertising Tools
- We use site analytics to see how our pages are used: Independent Analytics, which runs on our own website, and Microsoft Clarity, which records how pages are used and masks every answer on the screen.
- On our quiz, the Meta Pixel may receive that a quiz was started, which section was reached and that it was finished. It never receives your answers. After an order, it may receive that an order was placed and its value, as described above.
- These tools never receive your name, email, phone number, health answers, eligibility results, prescription or medication names, and they are not used on our health question, checkout, account or messaging pages.
- Global Privacy Control: if your browser sends this signal, we do not send quiz or order events to advertising partners.
- Our website does not respond to “Do Not Track” signals, because no common standard exists.
Emails and Text Messages
- We send emails about your orders, account and care through our email service provider. If you start the quiz but do not finish, we may send you a reminder email. Reminder emails never include health details or medication names. Unsubscribe from marketing emails with the link in any email.
- Text messages about your care, check-ins and orders are sent through your clinician’s medical group’s platform. Reply STOP to opt out and HELP for help. Message and data rates may apply.
- We do not share or sell your mobile number or your text message consent with third parties for their marketing.
Reviews
If you allow it, your review appears on our website with your first name and last initial. That shows you are a Try Everwell patient. You can ask us to remove it at any time.
Consumer Health Data Notice (Washington, Nevada, Connecticut and Similar Laws)
Some states protect “consumer health data”: information that identifies you and relates to your physical or mental health.
- What we collect: health conditions and history, medications and treatments you request or receive, height, weight and BMI, pregnancy status, ID photos used to verify you, and the fact that you sought or bought a health service from us.
- Why: to provide the services you request, to process payments, to keep the platform safe and to comply with the law.
- Where we get it: from you, your clinician and the medical group, pharmacies, and our service providers.
- Who we share it with: your clinician and the medical group, pharmacies, payment, shipping, identity verification and technology service providers, and authorities where the law requires it.
- What we don’t do: we do not sell consumer health data, we do not share it with advertising platforms, and we do not send quiz or order events to advertising partners for people who tell us they live in Washington or Nevada or whose order ships there.
- Your rights: confirm whether we collect, share or sell your consumer health data, access it, see the list of third parties we share it with, delete it, and withdraw your consent.
How to Use Your Rights
- Email [email protected] with the subject “Privacy Request” and say what you are asking for. We verify your identity, usually by matching the email on your account, and respond within 45 days, or sooner if the law requires.
- You may use an authorized agent with your signed permission. We will not discriminate against you for using your rights.
- If we deny your request, you may appeal by replying to our decision. If your appeal is denied, you may contact your state Attorney General.
- To see, get a copy of, or correct your medical record, contact us and we will route your request to the medical group.
Security and Encryption
- Every page is served over an encrypted connection (HTTPS/TLS).
- Answers you give in our quiz and health questions are stored encrypted on our servers until your case is created, then deleted from our intake storage.
- Access to patient information is limited to people who need it to provide your care. No system is perfectly secure, so keep your email account and sign-in codes private.
- If a breach affects your information, we and the medical group will notify you and the right authorities as required by HIPAA and state law.
Contact
EQL Health, LLC d/b/a Try Everwell
5220 Melrose Ave, Los Angeles, CA 90038
Email: [email protected] (subject “Privacy Request”)
Text or call: (818) 934-1286