Refund And Cancellation Policy
Effective Date: 4/15/2026
Last Updated: 11/6/2026
EQL Health, LLC d/b/a Try EverWell
Our Commitment
We believe in transparent billing. Here is exactly what is and is not refundable.
Consultation & Clinical Review Fees
You are not charged unless a clinician approves you. Your card is authorized at checkout, and the charge is completed only after a licensed clinician approves treatment. If the clinician does not approve treatment, the authorization is released and you are not charged anything, including the consultation fee.
Medication Fees
Medications cannot be returned or refunded once dispensed by the pharmacy. This is required by law and exists for patient safety.
Medications that leave pharmacy custody cannot be verified as safe for reuse.
If your medication arrived damaged, significantly delayed, or was dispensed in error, contact us within 7 days of delivery at [email protected].
Subscriptions & Recurring Plans
You can cancel anytime through your patient portal or by emailing [email protected].
Cancellation takes effect at the end of the current billing period. You will not be charged for the next cycle after confirmed cancellation.
Partial-month refunds are not available for periods already begun. To avoid renewal charges, cancel at least 48 hours before your renewal date.
Refunds Considered at Our Discretion
Try EverWell may consider refunds for:
- Confirmed duplicate billing due to technical error
- A service not rendered due to a platform error
- Medication dispensed in clear error
Submit requests to [email protected] within 14 days of the charge.
How to Cancel or Request a Refund
Email: [email protected]
Subject line: “Cancellation Request” or “Refund Request”
Include your full name, email on file, and a brief description.
We respond within 2 business days.
Additional Refund and Cancellation Terms (added November 6, 2026)
These sections add to the policy above.
Automatic Renewal
- Monthly plans renew automatically every month until you cancel.
- Amount: the price shown at checkout and in your confirmation email. It includes your clinician consult fee, medication, supplies where applicable, and shipping.
- Frequency: monthly, before each refill ships. A refill may require a short check-in and clinician approval first.
- How to cancel: online in your account, with no phone call needed, or by email. Cancel at least 48 hours before your renewal date. We confirm every cancellation by email.
- Price changes apply only from a future renewal, after we notify you and tell you how to cancel.
Plans Paid Once
- Plans paid once (for example, a 3-month or 2-month supply) are charged one time, only after a clinician approves you, and they do not renew.
- If your clinician stops or pauses your treatment for any reason before a later month of a plan paid once is dispensed, we refund each month not yet dispensed (the plan price divided by the number of months in the plan).
Refills Not Approved
If your clinician does not approve a refill at your check-in, that renewal is not charged, or it is refunded if it was already charged.
Lost Packages
- If tracking shows no delivery, or a package you did not receive, contact us within 7 days of the expected delivery date. After a carrier trace, we replace it or refund it.
- Packages lost because of an incorrect address you gave are not covered, but we will help with a reshipment at cost.
How Refunds Are Paid
Approved refunds go back to your original payment method within 5 business days. Your bank may take 5 to 10 more business days to post it.
Billing Disputes and Chargebacks
- Please contact us before disputing a charge with your bank. Most issues are fixed quickly.
- If a dispute is opened, we may pause future renewals and shipments until it is resolved, and we may share order, approval and delivery records with your bank. We do not share clinical details beyond what is necessary.
Reaching Us
Email [email protected] or text or call (818) 934-1286. We answer most hours of the day, every day. For a medical emergency, call 911.